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Printer cartridge not compatible

Hp envy 4502

My ink cartridge isn’t compatible according to the display, it’s new. I bought another one, same message. I cleaned and followed the troubleshooting steps. What’s up with this message?

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Printer cartridge not compatible



Welcome to the HP Support Community.


If you have performed all the steps from this document:, I recommend you to contact the HP Support Team as this could be a hardware issue.




Note:  Select the country accordingly to get the contact details for support.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!

I am an HP Employee

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