10-06-2019 08:32 PM
My ink cartridge isn’t compatible according to the display, it’s new. I bought another one, same message. I cleaned and followed the troubleshooting steps. What’s up with this message?
10-09-2019 09:45 AM
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If you have performed all the steps from this document: https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5368521/..., I recommend you to contact the HP Support Team as this could be a hardware issue.
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