Printer claims no internet connection when it actually is connected

[cfischer69]

A couple of weeks ago, the printer started saying that it has no connection to the internet and that printing might be stopped soon.  However, the printer is in fact connected to our wifi and we are printing every day. I've read that this is a known problem on HP's side but nothing is being done about it. 

[Deep_World]

Hi  @cfischer69,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I  understand how  it must feel to see that “no internet connection” message when your printer is clearly online and working fine. 

Could you please share the printer model number ?  

In the meantime, here are a few  steps that often clear up this  alert:

1. Restart printer and router: Power off both devices, wait 30 seconds, then turn them back on. This refreshes the network handshake.
2. Check firmware updates: Outdated firmware can cause  connectivity warnings. You can usually update directly from the printer’s control panel under Settings > Printer Maintenance > Update.
3. Re-run wireless setup: Even if printing works, re-adding the Wi-Fi connection can reset the printer’s network status.
4. Verify HP Smart app: If you use the HP Smart app, check whether it shows the printer as online. Sometimes the app and printer status get out of sync.
5. Disable/re-enable Web Services: On the printer’s control panel, turn off Web Services (used for ePrint/cloud printing), then turn them back on. This often clears the “no internet” message.

I hope this helps.