Printer display indicates ink cartridge not communicating correctly with printer.

[largosunset]

HP Envy Photo 7855. Has instant ink. Printer displays message indicating cartridge not communicating with the printer. I followed all instructions for fixing instant ink cartridge issues. Printer is able to print, but I cannot remove the error message. This issue arose this morning. I have made no changes to the printer since before the message came up.

[Elohi_NR]

Hi @largosunset,

Welcome to the HP Support Community. 

I'd like to help!

I understand the Instant Ink cartridge is not working. Apologies for the inconvenience caused.

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!