Printer doesn't work

[Christophe6]

It fails to print. We have a subscription via Instant Ink. It's wrong here and it's not clear what's wrong. We have already adjusted our payment method (Visa) several times, as requested. But printing still doesn't work.

I'm very sorry that we can't print, despite the fact that there are new ink cartridges in it. If this problem isn't fixed soon, I'll buy a new printer. This will no longer be HP. 

[Anand_Andy]

Hi @Christophe6,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY Photo 6230 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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