Printer [edit]

[DonnaL66]

I changed ink cartridges and now it won't print. The only symbol on screen is the envelope with the inkdrop on it. I've read that means something is wrong with your account. There isn't. I checked. It says cartridges ok, online ok, etc etc. My billing is up to date and billing method is valid. 
I've tried turning on/off, etc. 
Still the symbol is there and I can't print anything.
I need this for work.
Any ideas?

[Irfan_06 · Accepted solution]

Hi @DonnaL66,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer after replacing the ink cartridges.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, let me know if you are using ink cartridges that were sent by HP. (Share an image of the new ink cartridges intalled on your printer)

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[DonnaL66]

I did all of that in the order you provided, just as listed. 
Still the same problem.
Yes, they are the cartridges that HP sent me.
I don't know how to attach a pic here (don't see an option for that), but it is 65/304 for the color cartridge and 65/304 for the black ink.  They are the ones I receive via HP Instant Ink.

I'm paying for this service and I'm unable to use my printer. This is very bad for my work situation.

[DonnaL66]

I tried a 2nd time and it worked. Thank you!

[Irfan_06]

Hi @DonnaL66,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support