Printer error "use set up cartridges"

[fs1983]

HP office jet Pro 8028 . message on screen says use SETUp cartridges after i have been using HP cartridges for years.  How to clear this message and get the printer working

[Elohi_NR]

Hi @fs1983,

Welcome to the HP Support Community

I'd like to help!

We would have to perform an OOBE reset on the printer to bypass the error 

• The reset instructions are specific to your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Elohi_NR]

Hi @fs1983,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Elohi_NR]

Hi @fs1983

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.