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‎04-30-2025 04:28 PM

HP Recommended

I have a HP photosmart 7525 it says printer failure 

also says…There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.     So, I did that and the problem still persists. So now what do I do? 

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1 REPLY 1

‎05-02-2025 03:30 AM

HP Recommended

Hi @Ashlond,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have an HP Photosmart 7525 printer getting a Printer or Ink system failure, and are unable to use it. Sorry to hear about the trouble. Please try the steps below, which will help resolve the issue.

Step 1: Reset the printer:

Reset the printer to recover from printer errors or failures.

1. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Connect the power cord directly to a wall outlet and to the printer.

5. Turn on the printer to complete the reset.

Step 2: Clean the ink cartridge vents:

Glue residue from the label or debris on the cartridge vent might cause an error.
 

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Push in the tab on a cartridge, and then pull the cartridge from the slot.
CAUTION: Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.
Removing the ink cartridge

3. If the cartridge has the orange pull-tab attached, remove it.

Removing the orange tape from the cartridge

4. Use a pin or paper clip to remove any debris or excess adhesive from the vent on top of the cartridge.

Cleaning the vent on the cartridge

5. Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.

6. Repeat these steps to clean the vent on the other cartridges.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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