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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
NOT-IN-THE-KNOW
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Printer has expired and wont connect to instant ink

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envy 5032

Printer has been working fine and then started showing an error message to say i wouldnt be able to print soon and i needed to connect to update hp instank ink.

I clicked on connect every time and it just showed a message to say the printer was being updated and could take several minutes ( it just didnt do anything). in my ink account it says offline but on the printer its got email address. i rang tech help a few months ago and spent about 45 minutes turning it off and on and re setting up all the connections and uninstalling and reinstalling the ink account etc but it didnt resolve the connection to the account which still shows as offline. i cant face spending my day on the phone to go through all that again! anyone got any ideas? is my printer just too old? 

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Kumar0307
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@NOT-IN-THE-KNOW, Welcome to the HP Support Community! I’m here to help.

 

I understand you have issues with your Instant Ink account. No, the printer is not too old to support Instant Ink. It should work fine.

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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