cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
gungadihn
New member
1 0 0 0
Message 1 of 2
111
Flag Post

Printer has stopped working after update

HP Recommended
Officejet 3830
Microsoft Windows 8.1 (32-bit)

Printer has completely stopped working and I have postage I HAVE to print NOW! Updated Windows and HP Print Scan Doctor is still not working. Printer is online and plugged in through USB. I can't find any LIVE agents or phone number to help me through this emergency.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
21,583 21,584 1,564 1,839
Message 2 of 2
Flag Post
HP Recommended

@gungadihn, Welcome to the HP Support Community!

  • It seems like the issue occurred after windows updates. This means the issue is not with the printer.
  • Do you get any errors while printing?
  • Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Restart the PC and the printer. Check if the USB cable is firmly connected.

 

Make sure the printer drivers are installed on the PC

Check in the device manager if the printer is listed. Also, make sure the printer is set as default printer.

Try printing.

 

If the printer driver is not installed/found, click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation