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‎08-09-2020 10:40 PM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Other

Hello, my printer keeps saying problem with printerhead. When I open up the the area where the ink is it either hesitates to move so that I can change it and when I look inside I see a splash of ink around different areas where I believe it shouldn’t be.

1 REPLY 1

‎08-12-2020 02:25 PM

HP Recommended

@Bobobby

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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