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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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MamaG3557
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Message 1 of 2
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Flag Post

Printer ink refills

‎07-21-2019 11:00 AM

HP Recommended
Product: HP Office Jet 3830
Operating System: Microsoft Windows 7 (64-bit)

I'm trying to print a 50-page manual, the printer has ink & connects but still wont print. 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎07-23-2019 02:30 PM

HP Recommended

@MamaG3557, Welcome to HP Support Community!

 

Which application are you using to print?

Are you able to make photocopies on the printer?

Is the printer enrolled on Instant Ink?

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/in-en/topic/printscandoctor

 

If the issue persists, please revert back and I will help you with the additional troubleshooting steps. Also, share error message if any.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

TEJ1602
I am an HP Employee

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