Printer installed, will not print, using Windows 11 Pro and Deskjet 2900 all in one series

[Radfan]

I have spoken at length with your virtual assistant but no resolution.  Basically my printer will not print.  We have deleted my printer numerous times this afternoon changed all kinds of settings but still no resolution.  I am on the verge of going to Trading Standards.  My Case ID for this problem is Edited  My time is up and I will terminate this call.  My email address is Edited

[Radfan]

Given the response by HP Technical Support, I am returning the printer, not working!

[Pallipurath]

Hi @Radfan 

Welcome to the HP Support Community.

Thank you for posting your query.

The printer is already installed but Windows 11 is not sending the print job successfully, I would avoid repeatedly deleting and reinstalling the printer. The next step should be to determine whether the problem is the Windows print queue/driver, connection, or the printer itself. I would request you to please follow the steps:

Check the printer status.

• Open Settings → Bluetooth & devices → Printers & scanners.
• Select the HP DeskJet 2900 series.
• Confirm it does not show Offline or Driver unavailable.
• Make sure it is selected as the default printer.

Run HP App 

• Open the HP app on Windows 11.
• Select the printer.
• Open Diagnose & Fix and run the complete troubleshooting process.
• HP specifically recommends this tool for issues such as a printer being offline or print jobs becoming stuck. 

Clear the Windows print queue

• Go to Settings → Bluetooth & devices → Printers & scanners → HP DeskJet 2900 → Open print queue.
• Cancel every pending document.
• Restart the computer and printer.
• Try printing a simple one-page document again.

Check the printer connection.

• If using Wi-Fi, make sure the computer and printer are connected to the same Wi-Fi network.
• If possible, temporarily test with USB to determine whether the issue is network-related.
• HP's DeskJet 2900 setup documentation supports Windows setup through the HP app, Windows built-in driver, or USB. 

Test the printer independently.

• Try making a copy directly from the printer.
• If the printer can make a copy but cannot print from Windows, that points more strongly toward a Windows/driver/connection problem.
• If it cannot copy or reports an error on the printer itself, the issue may be with the printer or ink/paper system.

Take care and have an amazing day!