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‎12-05-2022 02:35 AM - last edited on ‎12-05-2022 02:30 PM by Retired

HP Recommended
Product: HP ENVY 5030 All-in-One Printer

I have changed cartridges (the new have other dimensions). Now the prints are bad.
I chanced back to the old cartridges and now the prints were OK.
I chanced to the new cartridges again and now the prints are bad. 

4 REPLIES 4

‎12-08-2022 03:53 AM

HP Recommended

Hi @nae6,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Kindly perform the steps from this document here and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎12-10-2022 04:05 AM

HP Recommended

Hi @nae6,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
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‎12-13-2022 04:28 AM

HP Recommended

Hi @nae6,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Elohi_NR
I am an HP Employee
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‎12-22-2022 01:16 AM

HP Recommended

Perform a head cleaning on the printer, if available. Try resetting the ink cartridge counter. Consult your printer's documentation to get instructions for your specific model or check the manufacturer's website for help. Verify no software errors are occurring and try printing a test page.

 

Regards,

Will

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