Printer is already enrolled in Instant Ink. Why am I asked to enroll it each time I Login?

[FrankP5849]

Printer is already enrolled in Instant Ink.

Why am I asked to enroll it each time I Login to Instant Ink ? 

(Printer HP OfficeJet Pro 8135e All-in-One Printer)

[VikramTheGreat]

Hi @FrankP5849,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand how confusing it can be to see repeated prompts to enrol in HP Instant Ink, especially when your HP OfficeJet Pro 8135e All-in-One Printer is already enrolled and functioning.

Let us help clarify and resolve this for you.

Steps to Resolve the Issue

1. Sign Out and Back Into HP Smart

• Open the HP Smart app.
• Tap your profile icon and sign out.
• Close the app completely.
• Reopen and sign in with the same HP account used for Instant Ink enrollment.

2. Verify Enrollment Status

• Visit instantink.hpconnected.com/us/en/l/v2 and log in.
• Confirm that your HP OfficeJet Pro 8135e is listed as active and enrolled.

3. Re-enable Web Services

• On the printer control panel: 
  • Go to Settings > Web Services > Remove Web Services.
  • Then re-enable Web Services.
• This refreshes the printer’s secure connection to HP’s cloud services.

4. Update Firmware

• On the printer:
  Settings > Printer Maintenance > Update Printer
• Or via the HP Smart app:
  Printer Settings > Advanced Settings > Tools > Firmware Update

👉 HP printers - Fixing Instant Ink enrollment error codes (HP app) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat