Printer is still displaying payment method update after making a payment.

[EllieRPG]

My printer is still displaying payment method needs updating after i already updated and paid. I have a lot of school work pages to print out and i need this resolved quickly. 

[Kuroi_Kenshi]

Hi @EllieRPG,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding payment method issues on the HP DeskJet 4155e All-in-One Printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Confirm Payment Update: Ensure that your payment method has been successfully updated in your account. Sometimes, an error may stop the new payment method from being saved.

Verify Account Credentials: Ensure you are using the correct account credentials that are associated with your HP Instant Ink subscription or HP All-In Plan for Print.

Refresh Browser: Make sure you are using one of the recommended browsers – Google Chrome, Safari, or Microsoft Edge. Refresh the browser window if necessary.

Clear Browser Cache: Clear your browser cache to ensure you are loading the most updated version of the account page.

Check Account Status:

• Go to MyAccount, click Sign In, and enter your account credentials.
• Navigate to Shipping & Billing under Account and verify the updated payment method.

Retry Charge: If your account was suspended, HP will retry the charge after you update your payment method. It can take up to 30 minutes to resume printing.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,