Printer is unable to communicate with HP Instant Ink cartridge

[Terophorm]

Every time I print anything or try to print anything I get a message with 3 dots in the corner(I assume this means the color cartridge) saying "The indicated cartridges are not communicating correctly with the printer. If this problem persists, replace the cartridges."

I tried removing and cleaning both cartridges manually but this did not solve anything. Since I have instant ink I don't know what I'm supposed to do with this I can't just replace the cartridge?

[Elohi_NR]

Hi @Terophorm,

Welcome to the HP support community.

I understand that your printer is not communicating with the Instant ink cartridge. I'd like to help!

let us try these steps to resolve this issue:

Reset the printer:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware:

• Click here to know different methods of updating printer firmware.

Also, perform step 3 from this document.

Hope this helps. Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Elohi_NR]

Hi @Terophorm,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day! 

[Terophorm]

HI, i tried everything you suggested,  printer still has the same "note' . I attached picture.

Can i get new cartridge for replacement? Thanks

[Elohi_NR]

Hi @Terophorm,

I will send you a Private Message, please reply back with your Instant Ink Account Number or Email Address and I'll look into it

Please check your private message icon in the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope, please click on it.

[Terophorm]

I sent all information. 

[Elohi_NR · Accepted solution]

Hi @Terophorm,

Thanks for confirming the details. I have shipped the color ink cartridge and it should reach you in 2-4 business days. I hope this helps!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[kvfdez]

I have the same issue. I need new ink. What can i do? Thanks!!!

[Elohi_NR]

Hi @kvfdez,

Welcome to the HP support community.

I understand that your printer is not communicating with the ink cartridge. I'd like to help!

Are you enrolled in the instant ink program?
Have you done any changes to your printer or software?
Are you using HP genuine ink cartridges?

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, you may follow the steps from this document here and see how it goes. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[kvfdez]

Yes i'm enrolled in the instant ink program. And yes i'm using the genuine cartridges(you sent them to me). I did everything and nothing worked, I think the color ink is the problem.