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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Andy156
New member
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Message 1 of 2
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Flag Post

Printer not recognizing colour ink

HP Recommended
imac
macOS 10.15 Catalina

Please can someone please help me. i have instant ink i pay for monthly. all of a sudden the printer would not recognize colour cartridge, i went through all the processes advised to me to no avail.

Can someone please advise me how i can talk with the suppliers to rectify this ?? cant seem to get through to anyone, i went out and bought another colour cartridge that works fine but now it cant connect with hp.....

 

Please Please help

 

Andy 

1 REPLY 1
Bob_Headrick
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

 

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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