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Printer not working. Message: Remove and Reinstall the indicated ink cartridge making sure it is

HP Recommended
hp envy 5640
Microsoft Windows 10 (32-bit)

Halfway through printing documents, my printer produced the following message:

Remove and Reinstall the indicated ink cartridge making sure it is correctly installed and then touch OK. 

 

I have done so, also put in a new cartridge, then removed the cord from the printer. Nothing. The message keeps reappearing and I can no longer print anything.

 

Please advise. 

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HP Recommended

Hi,

 

I would like to know if the printer is enrolled to Instant Ink or not.

 

Also try the steps in the link below:-

https://support.hp.com/us-en/product/hp-envy-5640-e-all-in-one-printer-series/6583033/document/c0536...

 

Although I am an HP employee, I am speaking for myself and not for HP.

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