cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Galenrd
New member
2 1 0 0
Message 1 of 4
223
Flag Post

Printer not working after cancelling Instant Ink

HP Recommended
Office Jet 5255
Microsoft Windows 10 (64-bit)

Bought my printer, immediately subscribed to Instant Ink, after several months of using their cartridges, there were no more shipments of color cartridges. My account said I was using a non-HP cartridge. I have only used the Instant Ink cartridges. I could not find any help, was desperate to print and bought a HP cartridge from the store. Installed it, still would not work, tried getting answers with no luck, so I cancelled my subscription, bought two new HP cartridges, printer still will not work, partially. I can print from my computer, but cannot scan because it says I am not connected to the internet, even though I am and the printer indicates I am. If I can't use it, I will trash it and go buy another brand, but, in the meantime, anyone else have suggestions?

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
24,307 24,273 1,726 2,065
Message 2 of 4
Flag Post
HP Recommended

@Galenrd, Welcome to the HP Support Community!

 

I see that you are not able to scan. Instant Ink is not related to scanning. Since you have cancelled the Instant Ink subscription, it should not be causing this issue.

 

Do you get any errors while trying to print or scan?

 

Turn off web services

Click here to know how to turn off web services.

 

Try to print and scan.

Note: Make sure you are not using Instant Ink cartridges. It will not work as the printer is not enrolled anymore.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Galenrd
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Kumar, I will accept your premise that Instant Ink and my scanning problem are not related, and that the timing was entirely coincidental. 

I found the Instant Ink program to be a great service and I talked it up to many people and some joined the plan. Since the original problem of one of the color cartridges not being recognized as a HP Instant Ink, which started the whole whirlwind of finding a solution and disabling my printer, I found that the discussion boards, both within HP and largely outside of the HP domain have many others complaining of similar problems, HP Instant Ink cartridges not being recognized and causing a lot of headaches. Perhaps HP should listen and address this problem. If they ever do and I see the reported issues drop off, I might rejoin the plan.

Thank you for your response to my post. 

Was this reply helpful? Yes No
Kumar0307
HP Support Agent
HP Support Agent
24,307 24,273 1,726 2,065
Message 4 of 4
Flag Post
HP Recommended

@Galenrd

 

We do not have such an issue as of now with Instant Ink cartridges. Yes, you may rejoin when you want to avail the service. Until then, you may use the regular HP ink cartridges.

You may buy these from HP online store or local stores nearby.

 

Keep me posted for any other assistance. 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation