cancel
Showing results for 
Search instead for 
Did you mean: 
KVillatoro
New member
1 0 0 0
Message 1 of 2
112
Flag Post
HP Recommended

Printer paper jam?

Deskjet 2652
Other

Starts to pull paper evenly then 1 side and then causes a paper jam but no e4 error just a no paper light. I've cleaned and reset it.

1 REPLY 1
HP Support Agent
HP Support Agent
17,795 17,704 1,015 1,120
Message 2 of 2
50
Flag Post
HP Recommended

Printer paper jam?

@KVillatoro

 

Welcome to HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

You can also refer this HP document fro more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation