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‎12-16-2024 05:55 PM

HP Recommended
Product: HP Officejet 4630 e-All-in-One Printer

My printer reading error and it wont turn off

1 REPLY 1

‎12-18-2024 04:06 AM

HP Recommended

Hi @florencegibson,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Hard Reset: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, Click here and then identify your printer. Look for and install any available firmware updates.

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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