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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Microsoft Windows 10 (32-bit)

Printer has instant ink and is enrolled in instant ink but the printer says it cannot print until it is enrolled . It’s been enrolled for over a year now . I went to try and “re enroll” and it said I couldn’t because it was already enrolled . What is going on ?! So frustrating . 

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Hi @

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community. 

Thank you for posting your query. I will be glad to help you.

 

I see that you are facing cartridge issues with your printer that is enrolled to instant ink.

 

Please follow the steps listed below: 

  1. Sign into your Instant Ink account:
  2. Check the printer status in the Status area of your Instant Ink account page:
    • Ready to print : Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.
    • Not ready to print :
      1. Click the refresh button .
      2. Click the browser reload button to reload the account web page.
      3. Repeat up to five times, until the status changes to Ready to print.
  3. Make sure your connection is compatible with Instant Ink.
    • Public or guest networks, like those used in colleges, hotels, or coffee shops, are not compatible.
    • USB as the only connection does not work. An Internet connection is required.
  4. Make sure your router is on and connected to the internet.
    • Use a mobile device or PC on the same network to check the internet connection.
    • If you cannot connect to the internet through your network, turn the router off and back on.
    • If the router is not connected to the internet, contact your network service provider.
  5. Check the printer connection to the router.
    • Wi-Fi connection: The blue wireless light on the printer should be on and not blinking. If it is not, turn the printer and the router off and back on. Go to HP printer setup (Wi-Fi network) for more help.
    • Ethernet connection: If the light next to the Ethernet port is off, unplug the cable at both ends and then plug it back in. Turn the printer and router off and back on if the light is still not on.
  6. Check the printer status on your Instant Ink account page again:
    • Ready to print : Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.
    • Not ready to print : Click the refresh button and then the browser reload button. Repeat up to five times, until the status changes to Ready to print.
  7. If your printer uses two ink cartridges, try these steps:
    • Remove the ink cartridges from the printer and set them aside.
    • Unplug the printer.
    • Wait 30 seconds.
    • Plug the printer back in.
    • Reinstall the ink cartridges.
    • Check the printer status on your Instant Ink account page again:
      1. Ready to print : Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.
      2. Not ready to print : Click the refresh button and then the browser reload button. Repeat up to five times, until the status changes to Ready to print.
    • If the error message still appears, turn the printer off and back on.

You may also refer to this document: https://support.hp.com/us-en/document/ish_3259780-1985263-16

 

Let me know how this goes.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
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