Printer seems to have crashed

[annoyedrdh]

I have DeskJet2755e all in one printer with instant ink subscription.  For a while now, the printer stopped connecting to our windows laptop.  No issues printing from Mac desktop, iPhone or iPad, just not the laptop.  I tried some online troubleshooting  and went through the steps in the Scan and Doctor program.  That led me and suggested to do a reset of factory default settings - well, after completing that the printer has completely crashed, all the symbols are flashing and nothing is working to get it reconnected to the wifi to work at all.  Getting very frustrated with the lack of online support options. Can someone please help

[Garp_senchau]

@annoyedrdh, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I suggest you reset the power drain:

Restart the Printer and Computer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Press and hold the power button for 15-20 seconds.
• Then wait for at least 60 seconds. Plug the power cord back in and turn on the printer.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,