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‎09-28-2026 11:15 AM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer

I cannot seem to find out how to complete my setup. I received this printer from my aunt, who died earlier this year. Now, because the warranty is up, there is "limited assistance" for me. Can anyone give me a few pointers or suggestions? Apparently, HP only helps when you purchase a service or subscription once your warranty has expired. Doesn't seem like good customer service to me. 

 

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1 REPLY 1

‎09-29-2026 06:33 PM

HP Recommended

Hi @Annette3354 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand the frustration, but most printer manufacturers limit direct technical support after the warranty period ends. The warranty typically covers support for a defined time, and once it expires, companies often continue to provide free access to drivers, manuals, setup guides, and community forums.

I would request you to please follow the link and setup the printer: https://support.hp.com/ph-en/printer-setup/hp-officejet-8010e-all-in-one-printer-series/2100184589/m... 

 

Take care and have an amazing day!

I'm an HP Employee.


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