Printer status - Check account

[Mazzam]

Hi, I have an account message to check my account and I can't print any of my roll over pages. There doesn't appear to be anything wrong, my last payment has gone through I even upgraded my account to see if that would fix it but nope. Despite having 30+ pages left, I can't print any. Any ideas anyone? Getting a bit fed up with this printer. I seem to have nothing but problems (wireless disconnecting, printing excessively unnecessary printer WiFi pages etc).

[Nal_NR]

Hi @Mazzam,

Welcome to the HP Support Community. 

I'd like to help!

Are you not able to print because of rollover page issues or are you facing issues with your ink cartridges?

Note: Once you change your plan or upgrade or downgrade, you will lose all the rollover pages. 

If you do not use all your plan pages in a month, the unused pages will be kept in your account as rollover pages. Your rollover pages are available as long as you are enrolled in HP Instant Ink. You can continue to roll over up to the number of pages in your monthly plan (for example, you can roll over up to 100 pages if you are enrolled in a 100-page plan). If you have printed all of the pages in your plan, and you have used all of your rollover pages, you can still print additional pages and save them.

Additional pages are available in sets of 15, 20, and 25 pages, depending on your plan, for only $1. As long as your printer is connected to the Internet, we will send you an email to remind you when you are near printing all of the pages in your plan. If you are regularly printing additional pages, you may want to change your plan at HP Connected. After you sign in at HP Connected, click on Services, and then Instant Ink to change your plan. Plan downgrade changes are effective after the last day of your current billing cycle. You can choose to make plan upgrade changes effective during the current or next billing cycle.

Refer to this article to know more information about instant ink FAQ.

Also, Please share a few details in a private message, if you think the above statement didn't answer your query, so I can check the account details.

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

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