Printer still setup on previous owners account

[maryeverlasting]

Printer still set up on previous owner account 

[Pallipurath]

Hi @maryeverlasting 

Welcome to the HP Support Community.

Thank you for posting your query.

To better understand the situation, could you please let us know if you are trying to enroll or activate the printer with HP Instant Ink?
 

If so, the printer may still be associated with the previous owner's Instant Ink account. In that case, the previous Instant Ink enrollment would need to be removed or deactivated before the printer can be enrolled under a new account. Unfortunately, a factory reset does not remove an Instant Ink account association.
 

If, however, you are simply trying to use the printer for regular printing and are not attempting to use Instant Ink, then please check the cartridges installed in the printer:

• If the printer contains HP Instant Ink cartridges, they will not work once the original Instant Ink subscription is no longer active.
• Remove those cartridges and install genuine HP standard ink cartridges (non-Instant Ink cartridges) that are compatible with your printer model.
• Once regular HP cartridges are installed, the printer should be able to print normally without being tied to the previous owner's Instant Ink account.
   

Could you let us know:

• The exact printer model.
• Whether you are trying to use HP Instant Ink or just print normally.
• Whether the cartridges currently installed are Instant Ink cartridges or regular HP cartridges.

Take care and have an amazing day!