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‎01-30-2023 07:47 AM - last edited on ‎01-30-2023 09:03 AM by Retired

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer

Error Message on my HP Envy 7640 after inserting a new #62 HP color cartridge:

"Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and then touch OK."

Have done this 10 times. Have unplugged the printer and restarted. Will still print with old cartridge. The new cartridge is

from HP Instant Ink and will not be accepted. Old cartridge is from HP Instant ink.

1 REPLY 1

‎01-31-2023 08:51 AM

HP Recommended

@Cindy252

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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