cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 2
81
Flag Post

Printer will not print until connection to Instant Ink HP8620

HP Recommended
Office Jet Pro 8620
Microsoft Windows 10 (64-bit)

I enrolled in HP Instant Ink in March 2020.   In early October printer said that if I don't reconnect to HP Instant Ink soon it would eventually stop printing.  Of course I waited too long and it stopped printing just like it said  (was not bluffing).  Was unable to connect to WebServices so connected  printer directly to my phone hotspot, disabled and then re-enabled connection to WebServices and got webservices working.  However Claim code not printing out with error message that I'm not connected to HP Instant Ink.   I logged into my HP ink account and it says it last synced with this printer on Oct 6th.  Instructions on HP Ink account say to print out webservice info page and enter new claim code.  But you guessed it , it won't print with error message that I need to re-connect to HP Instant Ink to re-enable printing.  I went along with the HP Chat virtual assistant as long as I could bare.   I think I'm stuck in some sort of catch 22 here and really need your help as I've been working on this for days and my daughter and wife remind me everyday that the printer is still not working and I need to do something (even more embarrassing because I work for HP Print).

1 REPLY 1
HP Support Agent
HP Support Agent
9,244 9,218 629 705
Message 2 of 2
Flag Post
HP Recommended

Hi @marau,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation