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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-21-2025 08:29 AM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: Microsoft Windows 11

HI,

My OfficeJet 3830 will not connect to the Instant Ink servers. I have done all the troubleshooting recommended in other people's posts, but nothing is working. This has been going on for a couple of weeks now. I work from home. I need this to work ASAP.

3 REPLIES 3

‎04-22-2025 09:34 AM

HP Recommended

Hi @niece555 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

That’s frustrating, especially when you rely on your printer for work! Since your HP OfficeJet 3830 won’t connect to Instant Ink servers, here are some steps that might help:

 

1. Restart Your Network & Printer

  • Power cycle your router: Turn it off, wait 60 seconds, then turn it back on.
  • Restart your printer and computer.

 

2. Check Printer’s Internet Connection

  • Print a Network Configuration Page to verify the printer is connected to Wi-Fi.
  • If the printer is connected but still won’t reach Instant Ink servers, try switching to a different network (e.g., mobile hotspot).

 

3. Reset Web Services

  • Open the HP Smart app or Embedded Web Server (EWS).
  • Navigate to Settings > Web Services.
  • Disable Web Services, restart the printer, then re-enable Web Services.

 

4. Update Printer Firmware

 

Let me know if any of these solutions help! 😊

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
Was this reply helpful? Yes No

‎04-29-2025 05:15 AM

HP Recommended

Thanks for your reply.

I've done all that several times. I just went ahead and ordered a new printer.

Was this reply helpful? Yes No

‎04-29-2025 01:14 PM

HP Recommended

@niece555 

 

My apologies; the previous one was not up to the mark.

 

Hopefully, the new one works smoothly without any Instant Ink issues! If you ever need help setting it up or troubleshooting anything, I’m here.


We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 😊

 

Take care, and stay fantastic! 

 

Regards, 

Hawks_Eye

I am an HP Employee.
Was this reply helpful? Yes No
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