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‎07-06-2022 01:07 PM - last edited on ‎07-06-2022 03:02 PM by Retired

HP Recommended

I've just bought a used officejet pro 8022. It's 14 months old and worked perfectly for a week, now it won't initialise. It has instant ink cartridges fitted and i have no account. is this the problem?

1 REPLY 1

‎07-09-2022 01:18 PM

HP Recommended

Hi @oilyfinger,

 

Welcome to the HP Support Community

 

I understand you are facing an ink-related issue with your HP OfficeJet Pro 8022 All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

So please remove the instant ink cartridges and use regular ink cartridges as the previous owner might have canceled the subscription from their end. 

 

Once you install the new ink cartridges then the issue will be resolved.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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