Printer won’t print and tells me to update my payment info but then says I have 9months free left

[Megan8282828288]

My printer says I cannot print until I have paid for my subscription so I go on the website to pay and it says I have 9 months free subscription left and gives me no option to pay. Please help I have never felt so angry in my life 

[Irfan_06]

Hi @Megan8282828288,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with updating payment information on your instant ink account.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware.

C) Change the payment method on your HP Instant Ink account and let me know if that resolves the issue.

1) Sign into your Instant Ink account.

2) Click Account in the left menu, then Billing.

3) Click Change Payment Method to open the Billing details window.

4) Select a payment method, and then enter all payment information:

• Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.
• Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.
• PayPal: follow the on-screen instructions to link your PayPal account. Home / Home Office users cannot use PayPal during initial printer setup, but may switch to it later.

Refer to this video link for more information related to the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Megan8282828288]

I’ve don’t everything you have said and it still won’t work. You did not read the part of my question where I said I TRY TO PAY BUT IT SAYS I HAVE A 9 MONTH FREE TRIAL AND GIVES ME ABSOLUTELY NO OPTION TO PAY OR CHANGE METHODS I have things I have needed to print for work for two months now and it’s is still not working. I am about to throw the printer at the wall it was £100 and I’ve used it once and it’s broken and you have given me no help to fix it I am absolutely outraged