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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-21-2026 11:45 AM

HP Recommended

My instant print subscription ended yesterday. Printer says magenta cartridge must be attached to ink subscription. Cartridge is a store bought cartridge.. what do I do to print?

 

Take out magenta cartridge????

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1 REPLY 1

‎06-22-2026 09:44 AM

HP Recommended

Hello @rpmjmm, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP Officejet Pro 9020. 

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, 

could you please check if the magenta cartridge is the instant ink subscribed or the new store-bought cartridge as the instant ink cartridges won't work with the printer without the subscription?

 

Also, try printing a print diagnostic test page to check if the printer and the cartridge are working.

 

Take care and have an amazing day! 

I'm an HP Employee.


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