Printer wont print with standard cartridges

[sa153]

I cancelled instant ink and bought a new cartridge. Still doesnt work. customer supprt wants to see the receipt for the new cartridge to help. A picture of the new standard cartridge doesn't cut it apparently. I am just dumbfounded. I bought it in a shop! Who keeps paper receipts for a 10 Euro purchase??

Now I caved and want the subscription back... but customer support cant help with that either. 

[Sneha_01]

Hi @sa153 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support