Printer

[gilly031044]

Why do I keep being told by instant ink the my prinrter is not available

[zoey7886]

@gilly031044, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding an instant ink issue!  
We're thrilled to have the opportunity to assist you and provide a solution.

If HP Instant Ink keeps saying that your HP DeskJet 2720 All-in-One Printer is not available, it could be due to connectivity or account issues. Here are some troubleshooting steps to fix it:

1. Check Printer Connection

• Wi-Fi Connection: Ensure your printer is connected to the same Wi-Fi network as your computer.
• Restart Devices: Turn off your printer, router, and computer for 60 seconds, then turn them back on.

2. Verify HP Instant Ink Account

• Log in to HP Instant Ink
• Go to My Account > Printers and check if your printer is listed and active.

3. Ensure Web Services Are Enabled

• On the printer's control panel, press Wireless or Setup > Web Services
• If Web Services is disabled, turn it ON.

4. Update Printer Firmware

• Visit HP Support
• Search for "HP DeskJet 2720", download the latest firmware, and install it.

5. Remove & Re-register Printer in HP Instant Ink

• Log in to HP Instant Ink
• Remove the printer from your account
• Re-add it by following on-screen steps

6. Factory Reset Printer (Last Resort)

If the issue persists, reset your printer to factory settings:

• Press & hold the Cancel (X) + Wireless button for about 5 seconds until the printer resets.

You can refer to this guide for further guidance!

Try these steps and let me know if you need further help! 😊

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,