Printer

[BYA58]

Hi Everyone,

Not sure what help I need. I tried to pay my instaink account but it says I don't have a printer connected but I can print. Now y account is suspended because of nonpayment. 

This happened before but fixed it self. 

Does anyone know how to fix this?

Brenda

[zoey7886]

@BYA58, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Resolving Instant Ink Account Issues with HP DeskJet 2752e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you're experiencing issues with your HP Instant Ink account related to your HP DeskJet 2752e All-in-One Printer. Here are a few steps that might help resolve the problem:

Check Printer Connectivity

1. Ensure your printer is connected to the internet: Make sure the printer has an active Wi-Fi connection.
2. Verify the connection status: You can check this on the printer's control panel to ensure it shows as connected.

Confirm Printer Enrollment

1. Check your Instant Ink account: Log in to the HP Instant Ink Website and verify that your printer is correctly enrolled in the service.
2. Update your printer's status: Follow the on-screen instructions if updates are needed for your printer status.

Payment and Account Updates

1. Verify your payment information: Ensure that your payment details in the HP Instant Ink portal are correct and updated.
2. Re-attempt payment: Try paying any outstanding balance again through the portal if your printer is correctly recognized.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,