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‎09-03-2019 07:17 AM

HP Recommended
Product: Officejet Pro 6830
Operating System: Microsoft Windows 10 (64-bit)

I turn off my printer when not using and the last time I turned it back on it had a "printhead error". It had been 3-4 weeks turned off.  Sometimes the error is specific: "Oxc19a0002. There is a problem with the printhead". I know nothing happened to it b/c I didn't touch it and it was fine before I turned it off. I did some troubleshooting after checking the hp website but nothing has worked. Can someone help? Thanks in advance!

1 REPLY 1

‎09-03-2019 11:48 AM

HP Recommended

There is nothing much you can do, the cost of repair will be higher than buying a new printer.




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