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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Linda1004
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Message 1 of 2
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Printhead seems to be missing

HP Recommended
Office jet pro 8620
Microsoft Windows 10 (64-bit)

I keep getting the Printhead not found error message. I tried to reseat the Printhead but it doesn’t work

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Linda1004

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to print due to this error.

 

Kindly perform the steps from this document to resolve this issue. If the issue persists, I'm afraid this is a hardware issue with the printhead or the printer. Please reach out to the HP Support in your region regarding the service options. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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