cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
2 1 0 0
Message 1 of 3
106
Flag Post

Printing Issues

HP Recommended
Deskjet 2700
macOS 10.13 High Sierra

Coloured printing not working (still have a lot of supply), using Mac. Is there any way to solve it? I tried using different options/ printing options. I’ve also tried using different softwares like Word and Adobe. 

When i print coloured document, only black and white comes out even though i unchecked the button.  

2 REPLIES 2
HP Support Agent
HP Support Agent
9,169 9,143 615 688
Message 2 of 3
Flag Post
HP Recommended

Hi @chanderh,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

 

Open HP Smart app, and then print the Print Quality Diagnostic page.

  1. Open HP Smart and select your printer.

  2. Click Printer Reports, or click Tools and then click Printer Reports.

    The list of reports displays.

  3. Select Print Quality Report.

    The printer prints the Print Quality Diagnostic page.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Reply
0 Kudos
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I checked my email and HP sent an email saying i have to pay £42 for only receiving a cartridge last month, they charged me £39 for additional pages when i only used 22/50 pages from my plan. I am a student as well, and im trying to cut cost as much as possible, i am aware for paying extra if i used more pages than the plan. I would like to request a refund for the £39 as i didn’t used additional pages. I have cancelled my plan as i didn’t expect this is how HP is going to charge me. 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation