Printing Limitations- Additional charges

[Obadyah]

I just bought the printer and didn’t know how instant ink worked.  I realized rather quickly that I’m going to run out of ink fast, and did, prior to receiving my first instant ink shipment.  So I cancelled my enrollment, also noting that I’m already at or above the 700 page limit.

This concerns me because while cancelling what I assumed was a free trial, I was advised that I would get charged $25 at the end of the subscription month, and likewise given I’m going to go well over the 700 page limit unless I wait to print until the end of the subscription period; I could rack up some substantial charges @ $1 for every 15 pages (think in terms of I want to print thousands of pages, and this restriction is limiting my ability to print for a whole month unless that portion of the subscription period is ignored.).

You can have back the instant ink cartridges that haven’t even arrived yet (they were recently shipped); I am more than happy to purchase store bought cartridges at a much lower cost given the exceptional amount I’d have to pay to print everything I want to print.  Just please cancel it completely and don’t charge me for anything given I’ve only used the printer for normal use, and haven’t received anything from HP that would merit potentially costs far greater than what I paid to purchase the printer to begin with.

[Raj_05]

Hi @Obadyah,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.  

To locate your account, please provide
Your registered email address
Your Instant Ink account ID
Serial number of your printer enrolled in instant ink
Confirm your address,

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say

Take care and have a great day ahead!

Alden4
HP Support