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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Printing errors HP Envy - lines & missing colours

HP Recommended
HP Envy 6220
macOS 10.13 High Sierra

Having real printing problems with my HP Envy printer. It’s missing colours, constantly prints with large visible lines running through and when I use glossy paper, it does not set properly with the ink smudging and not setting.


I am on the Instant Ink program and my ink levels are fine apparently. I only use HP inks and paper. I have tried following the instructions on cleaning manually but this has not helped. I feel like I am going round in circles and it seems impossible to get in touch with anyone. The ‘virtual assistant’ feature on the app is driving me crazy. Any help/advice would be appreciated. This printer has  been a bit of a nightmare so far.

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HP Recommended

Hi! @Cobrakatie


Have you tried checking with a regular ink cartridge? Does the issue persist?


Please share the operating system you are running on the PC to assist you better.


Print a print quality test page and check if the issue persists.


Check the ink levels on your printer and replace the low, empty or faulty ink cartridges.


Clean the electrical contacts on the ink cartridges.


Make sure the ink cartridges are inserted correctly


Refer this article to know more information about ink cartridge errors. Click Here


If the issue still persists after trying out the steps, Please share us few details through a private message. So I can check the account and ship you the replacement ink cartridges.


Instant ink account number-

Instant ink email address-

Shipping address-


Let me know if this helps!

Take Care! 🙂


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