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‎06-20-2022 10:28 AM - last edited on ‎06-20-2022 12:48 PM by Moderator

HP Recommended

Hello!

I wonder if anyone can help!

I have an Instant ink subscription and my current printer broke (the rollers do not work) 

I have since been given a printer and am trying to set it up and replace my old printer. 

I am unable to do this because...

A) it says the printer is already claimed (we have tried to log on to the previous owners account and it isn't showing there either?!) and

B) the printer has no ink and none of the pages can be printed

 

I have already been paying for a few months of instant ink for my old printer that hasn't even been used, so it would really help if anyone can let me know how i can update the printer on my subscription so that I can get new cartridges delivered. The current printer i am trynig to connect is the Envy 4502

 

Thank you!

2 REPLIES 2

‎06-23-2022 08:44 AM

HP Recommended

Hi @Msum1,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand you need help with your instant and to remove your old printer from the account. 

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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‎06-23-2022 08:53 AM

HP Recommended

@Msum1,

 

What is your Instant Ink account number or the email address that you use to log in to your account?

 

Also, verify your shipping address, printer serial number, and contact phone number for further assistance.

 

As our conversation is private, and I will be viewing your account details, I'd like you to be aware of HP’s Privacy Policy: http://www8.hp.com/us/en/privacy/ww-privacy.html

 

Keep me posted.


ANAND_ANDY
I am an HP Employee

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