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‎08-25-2019 01:59 PM - last edited on ‎08-26-2019 10:15 AM by Retired

HP Recommended
Product: HP Envy 7134
Operating System: macOS 10.14 Mojave

Trying to install new instant ink tri-color cartridge in my Envy 7134 printer but it just keeps saying there is a problem and to reload the cartridge. Checked HP Utility for printer and it says that the cartridge has failed. Just to check, I tried the old cartridge in it again and it accepted it OK and then re-tried new cartridge again but still saying there is a problem. Tried online chat with HP support but they told me it was only available in US and Canada and I am in UK. This is only the second new cartridge I have tried to fit as the printer is only 3 months old.

 

Warranty status:  
Active: Covered under Manufacturer warranty ,  9 months remaining  - [edit]
Serial number: [edit]
Product number:Z3M48B
 

 

 

2 people had the same question
1 REPLY 1

‎08-27-2019 04:30 PM

HP Recommended

@Swarby88, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

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Keep me posted.

 

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TEJ1602
I am an HP Employee

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