Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 2
Flag Post

Problem loading new instant ink cartridge

HP Recommended
HP Envy 7134
macOS 10.14 Mojave

Trying to install new instant ink tri-color cartridge in my Envy 7134 printer but it just keeps saying there is a problem and to reload the cartridge. Checked HP Utility for printer and it says that the cartridge has failed. Just to check, I tried the old cartridge in it again and it accepted it OK and then re-tried new cartridge again but still saying there is a problem. Tried online chat with HP support but they told me it was only available in US and Canada and I am in UK. This is only the second new cartridge I have tried to fit as the printer is only 3 months old.


Warranty status:  
Active: Covered under Manufacturer warranty  9 months remaining  - [edit]
Serial number: [edit]
Product number:Z3M48B



HP Support Agent
HP Support Agent
16,895 16,875 1,325 1,333
Message 2 of 2
Flag Post
HP Recommended

@Swarby88, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation