08-25-2019 01:59 PM - last edited on 08-26-2019 10:15 AM by Cheron-Z
Trying to install new instant ink tri-color cartridge in my Envy 7134 printer but it just keeps saying there is a problem and to reload the cartridge. Checked HP Utility for printer and it says that the cartridge has failed. Just to check, I tried the old cartridge in it again and it accepted it OK and then re-tried new cartridge again but still saying there is a problem. Tried online chat with HP support but they told me it was only available in US and Canada and I am in UK. This is only the second new cartridge I have tried to fit as the printer is only 3 months old.
08-27-2019 04:30 PM
@Swarby88, Welcome to HP Support Community!
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