Problem loading new instant ink cartridge

[Swarby88]

Trying to install new instant ink tri-color cartridge in my Envy 7134 printer but it just keeps saying there is a problem and to reload the cartridge. Checked HP Utility for printer and it says that the cartridge has failed. Just to check, I tried the old cartridge in it again and it accepted it OK and then re-tried new cartridge again but still saying there is a problem. Tried online chat with HP support but they told me it was only available in US and Canada and I am in UK. This is only the second new cartridge I have tried to fit as the printer is only 3 months old.

Warranty status:  

Active: Covered under Manufacturer warranty ,  9 months remaining  - [edit]

Serial number: [edit]

Product number:Z3M48B

[TEJ1602]

@Swarby88, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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