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‎06-30-2022 04:53 AM - last edited on ‎06-30-2022 09:24 AM by Retired

HP Recommended
Product: HP DeskJet 3637 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Hello ,

I have a DeskJet 3637 and I am in the Instant Ink program. I have been sent a couple of physically larger cartridges - 63/302 instead of the smaller 65/304 that I have used in the past. As soon as I fit them and try to use I get E3 Carriage Jam errors. Strangely this only happens when printing, NOT when photocopying.

Are they simply the wrong size for my printer?

 

Simon

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2022 09:11 AM

HP Recommended

Hi @SimonSeagull,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you received larger and different cartridge number 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

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1 REPLY 1

‎07-01-2022 09:11 AM

HP Recommended

Hi @SimonSeagull,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you received larger and different cartridge number 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

1 person found this reply helpful
Was this reply helpful? Yes No
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