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- Problem with 63/302 cartridge

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06-30-2022
04:53 AM
- last edited on
06-30-2022
09:24 AM
by
Ric_ob
Hello ,
I have a DeskJet 3637 and I am in the Instant Ink program. I have been sent a couple of physically larger cartridges - 63/302 instead of the smaller 65/304 that I have used in the past. As soon as I fit them and try to use I get E3 Carriage Jam errors. Strangely this only happens when printing, NOT when photocopying.
Are they simply the wrong size for my printer?
Simon
Solved! Go to Solution.
Accepted Solutions
07-01-2022 09:11 AM
Hi @SimonSeagull,
Welcome to the HP Support Community
I'd like to help!
I understand you received larger and different cartridge number
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
07-01-2022 09:11 AM
Hi @SimonSeagull,
Welcome to the HP Support Community
I'd like to help!
I understand you received larger and different cartridge number
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
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