• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎06-30-2022 04:53 AM - last edited on ‎06-30-2022 09:24 AM by Retired

HP Recommended
Product: HP DeskJet 3637 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Hello ,

I have a DeskJet 3637 and I am in the Instant Ink program. I have been sent a couple of physically larger cartridges - 63/302 instead of the smaller 65/304 that I have used in the past. As soon as I fit them and try to use I get E3 Carriage Jam errors. Strangely this only happens when printing, NOT when photocopying.

Are they simply the wrong size for my printer?

 

Simon

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2022 09:11 AM

HP Recommended

Hi @SimonSeagull,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you received larger and different cartridge number 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎07-01-2022 09:11 AM

HP Recommended

Hi @SimonSeagull,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you received larger and different cartridge number 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.