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‎03-05-2025 07:50 PM

HP Recommended

Problem has occurred with hp account unable to print

Category:
1 REPLY 1

‎03-09-2025 09:30 AM

HP Recommended

Hi @Brugnoli, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear you're having trouble with your husband's HP account and printing. Here are some steps you can try to resolve the issue:


Check HP Account Status: Go to the HP account login page and sign in with your HP account credentials. Ensure there are no issues with your account, such as expired subscriptions, billing problems, or service interruptions.

Verify HP Instant Ink Status: If you are using HP Instant Ink, ensure that your subscription is active. You can check the status on the HP Instant Ink website.

Sign Out and Sign In Again: Open the HP Smart app on your computer. Go to Settings and sign out of your HP account. Sign back in to refresh the connection between your printer and HP account.

Check Printer Connection: Make sure your printer is connected to the internet (via Wi-Fi or Ethernet). Check the printer's display panel for any additional error messages and resolve them if present.

Reset Printer and Reconnect: Try resetting your printer to factory settings by navigating through the printer's settings menu. This can sometimes help clear any account-related issues. After resetting, reconnect the printer to your HP account.

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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