Problem with the printer

[Hoteliers]

Cannot print visit www.hpinstantink.com for information

My printer won't print anything - it crops up like HP7CE8F8 (copy 1) HP7CE8F8 (copy 2) HP7CE8F8 (copy 3)  HP7CE8F8 (copy 4) although, none of them will print anything.  Don't know what had happened, it was printing perfectly fine then all of sudden it wont print.  it is working order, full new ink cartridges in - but why as it  wont print.  Please can you change for teamviwers or robot fix the problem out please.  Thank you  I am profoundly deaf, can't hear on the phone, [please email me) 

[edit]

[Elohi_NR]

Hi @Hoteliers,

Welcome to the HP Support Community. 

I'd like to help!

This message would normally appear if there is a billing issue with the Instant Ink service. 

If you look at the printers Ink cartridges do they say Instant Ink on them? If they do, you can swap them out for regular store-bought cartridges. The printer should then work. 

“Cannot print. Visit www.hpinstantink.com for information” this means there has been an issue with the payment on file being declined.  This is normally because the customer has received a new credit/debit card, or they need to update their expiration date. 
Go to Instantink.com and click the link to Sign In
On your account home page, click “Change Billing Information” then “Change Payment Method”  
Re-enter all the data (credit card number, expiration date and CVV) even if you are only updating the expiration.  
Click save. After you save your changes, it may take a few hours to re-process the payment card. 
When the card has been re-processed, you will be able to print again. 
 

Let us try these steps:

Restart the printer.

Restart web services:

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

Try the color ink cartridge. If the issue persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!