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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 5640 series

I have received an email from HP Instant Ink advising my printer is not connected to their service so they will cancel the instant ink service from next month.

I have just spent an hour trying to fix this by re-setting 'web services' on the printer and then trying to replace the printer using the claim code provided.  however, every time I do this I get the message "Claim code already used by another printer'!

But I only have one printer!!

I have no idea how to resolve this as can't keep repeating this step!

Any help gratefully received, thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Katgore, I suggest you perform a power reset using the below steps:

 

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

NOTE: 

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

Wait until the printer is idle and silent before you proceed.

 

Once done, the below sequential steps should help resolve the issue:

 

Press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, and then follow the prompts to re-enable Web Services. A new Printer Info Page titled "Congratulations" prints with a new claim code. Try to claim the printer again using the new claim code. If the page does not print, see the troubleshooting item "The printer info page did not print". If you are unable to find the HP ePrint icon on your control panel display, see "Cannot find HP ePrint icon on printer control panel display".

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

View solution in original post

4 REPLIES 4
HP Recommended

@Katgore, I suggest you perform a power reset using the below steps:

 

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

NOTE: 

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

Wait until the printer is idle and silent before you proceed.

 

Once done, the below sequential steps should help resolve the issue:

 

Press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, and then follow the prompts to re-enable Web Services. A new Printer Info Page titled "Congratulations" prints with a new claim code. Try to claim the printer again using the new claim code. If the page does not print, see the troubleshooting item "The printer info page did not print". If you are unable to find the HP ePrint icon on your control panel display, see "Cannot find HP ePrint icon on printer control panel display".

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

HP Recommended

Thanks for your suggestions to help me connect my printer to instant ink - that seems to have done the trick!

HP Recommended

@Katgore That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

Riddle_Decipher
I am an HP Employee

HP Recommended

hello,

i would like to reconnect my service

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