Problems connecting

[DKS4]

Getting message below and also an unexpected config problem 0x80004005

[Elohi_NR]

Hi @DKS4,

Welcome to the HP Support Community. 

I understand that you are getting a 0X error. I'd like to help!

• Is the printer connected to a network?
• Are you able to make copies from the printer?

Let's try these steps:

Step 1: Restart the Printer, Computer, and Router(If connected Wirelessly)

• Turn off the Router, wait 60 seconds, and turn it back on.(if the printer is on a Wireless network)
• Power Reset the printer.
  • Make sure this printer is plugged into a direct wall, not a surge protector.
  • Turn the printer on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet. Wait at least 60 seconds
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
• Restart the Computer.
• Try to print, if the issue persists, proceed to the next step.

Step 2: Uninstall and reinstall the printer driver

• In Windows, search for 'Control Panel and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to the Hewlett Packard folder, and remove any printer-related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link or manually download the driver from https://support.hp.com/us-en/drivers/printers. 
• Open the downloaded file, follow the onscreen instructions, and complete the installation
• Try printing from your PC again and check if you can print.

Let me know if this information helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[Elohi_NR]

Hi @DKS4,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!