Problems with Free Trial for Instant Ink

[Jasonlhill]

I purchased the 3760 printer this past week and ran the setup on Monday of this week, the printer came with a 4 month trial of Instant Ink.

The setup was fine, apart from printing a page randomly in German (everything else is English UK - this page I later learned had the code for instant ink trial on it.

I could find nowhere to enter this code, and once everything was set up - entering it into my account/billing details didn't work (says invalid).

I spoke with HP Support via Whatsapp, the assistant assured me I would get the trial and it would've been registered automatically.

I didn't trust this advice, so reset the printer to try again - after some set up problems, the app finally offered me a 2 month trial (which I've taken).

How/will I get my missing 2 months? I purchased from the retailer specifically because they offered the longer trial.

[Betty0610 · Accepted solution]

@Jasonlhill

Welcome to HP Support Community! 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

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