Problems with Instant Ink account

[Confusedfisher]

I have recently switched to a new PC and can no longer view my Instant Ink account to see pages used etc, although I am signed in to my HP account and the latest Instant Ink invoice was issued 2 days ago.  Has anyone else experienced this and, if so, did you find a solution

[A_Gayathri]

Hi @Confusedfisher ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues accessing your Instant Ink account after switching to a new PC, there are a few steps you can take to troubleshoot the problem:

Check Internet Connection: Ensure that your new PC has a stable and active internet connection. A reliable internet connection is crucial for accessing online accounts and services.

Browser Compatibility: Try accessing your Instant Ink account using different web browsers to see if the issue persists. Sometimes, certain browsers may have compatibility issues. Popular browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge are generally well-supported.

Clear Browser Cache: Clearing the cache and cookies in your web browser can often resolve issues related to loading web pages. This is especially true if you are experiencing problems with the display of certain elements on the page.

Disable Browser Extensions: Some browser extensions or plugins might interfere with the functionality of certain websites. Try disabling browser extensions one by one to identify if any of them are causing the issue.

Update Browser: Ensure that your web browser is up to date. An outdated browser may not be fully compatible with the latest web technologies used by the Instant Ink website.

Check Firewall and Antivirus Settings: Your firewall or antivirus software may be blocking access to certain websites. Check the settings and make sure that the Instant Ink website is not being blocked.

Reinstall Instant Ink Software: If there is specific software related to Instant Ink that you've installed on your PC, consider reinstalling it. This could include any drivers or management tools provided by HP for the Instant Ink service.

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support